We have searched Australia Wide for a range of beautiful quality products for our boxes, we know you will love them as much as we do.
Welcome To Charlie & Co Pet Boxes
We know you love to spoil your favourite furry friend – now you can from the comfort of your home. Let us surprise you each month with our subscription box or a gift box of gorgeous products whatever their age and stage of life. Our Partner Businesses are as passionate about dogs as we are so its exciting to bring these premium products together just for your BFF.
Spoiling your Favourite Furry Friend is our business.
Love Leanne & Charlie
Contact Us
One of our favourite things is to receive pictures and videos of your pets enjoying their box so please tag us on our socials:
Instagram: @charlieandco_petboxes
Facebook: https://www.facebook.com/charlieandcopetboxes
We also welcome all requests, feedback and suggestions so don’t hesitate to email us at: leanne@thegoodneighbour.com.au.
Our Pledge To You
Helping pets in need is very important to us at Charlie & Co, we pledge that $1 from every box sold will be donated to an animal welfare/rescue organisation every 3 months. Our partner businesses will have the privilege of choosing a different organisation to receive our donation.
The current recipient of our donations is Australian K9 Rescue. They rescue dogs from dire situations such as abandonment or ‘death row’ within the pound system... For more information on this rescue follow them on their website: Click Here
Our Products
Breeder Box
$100
The perfect way to say goodbye when sending the litter onto a new home.
Birthday Box
$90-$115
Puppy Box Or Adoption
$55
New addition to the household? Why not welcome them the right way. These make great gifts for new puppy owners!
Spoil Your Dog Box
$80
When you want to spoil your favourite furry friend this box is set to impress. Full of beautiful pieces you and your doggo will love.
Why Choose Charlie & Co Pet Boxes?
We LOVE dogs and we know that you do too. Our dogs are part of our family and we love to spoil them with beautiful quality products. We have handpicked our business partners to bring you a range of treats, pet wear, grooming products and toys that are all made with love. We are so proud of our boxes and we are sure you will love them too.
What if I have more than one BFF?
Awesome! We think you can never have enough doggy love.
We can upgrade you to our Family box, which will have extra of the good stuff for your fur family or you can totally spoil your pooches with a box each- we can offer you a special price for 2 or more boxes. To chat with us about your requirements email us at leanne@thegoodneighbour.com.au
How does the subscription plan work?
Easy! Each month you will receive a new box of awesome products for your BFF. We do our best to add variety so you are not receiving the same products month to month. When you sign up to our subscription box it will automatically be sent to you on the 15th of each month. If you choose not to receive your box please email leanne@thegoodneighbour.com.au prior to payment processing on the 10th of the month.
Can I change what's in a box?
Our boxes are all carefully planned for variety, seasons and age & stage of life. We can change/remove treats or grooming products if there are dietry or skin allergy issues- please advise of these in the introduction to your BFF section.
When will my Charlie & Co Box be sent?
Your first box will be sent the day you sign up for your Charlie & Co Pet Box- no-one wants to wait. After your first box your payment will be processed on the 10th of each month and your box will be shipped on the 15th of each month.
What if my Charlie & Co Pet Box doesn't arrive?
We work very closely with Australia Post to provide you with a seamless service. If your box doesn’t arrive please check your tracking email for the link which provides your box’s shipping status. If the issue cannot be resolved email us at leanne@thegoodneighbour.com.au and we will discuss options so you don’t miss out.
PLEASE NOTE: Due to high volumes in the postal system there may be some unexpected delivery delays.
If you have any further questions that we haven’t answered here please email your enquiry to leanne@thegoodneighbour.com.au and we will do our best to get back to you within 24hrs.
(Cancellation Policy) What if I want to cancel my subscription?
If you want to cancel your subscription you can do so at any time by emailing us at leanne@thegoodneighbour.com.au prior to the 10th of the month or that months box will be shipped as usual.
(Return Policy) What if I need to return a box?
We do our best to make sure your Charlie & Co Pet Box arrives in perfect condition, however if something is damaged in transit please send us an email at leanne@thegoodneighbour.com.au to let us know – be sure to attach photos.We’ll send you a return label to post the box back to us and then we can either send you another box or refund the price of the box.
(Privacy Policy) What is your privacy policy?
Introduction
We value your privacy and regard customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Charlie & Co customers and users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact leanne@thegoodneighbour.com.au.
Collection of Information
In order to use the Charlie & Co online payment service, we may require information from you. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Charlie & Co is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.
Use of Collection Information
Any details collected from Charlie & Co customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at leanne@thegoodneighbour.com.au.
Access to Collected Information
If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at leanne@thegoodneighbour.com.au.
Orders
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Charlie & Co uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us leanne@thegoodneighbour.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
Charlie & Co may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Charlie & Co does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Charlie & Co site to external entities are not covered within this policy.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
